Community is a shared responsibility and one that Clubhouse takes seriously. For the most egregious violations, including (but not limited to) hate speech, sexual exploitation, child safety, and violent extremism, we rely not only on user flagging but also our own investments in more proactive detection.
Reporting Inappropriate Behavior in Chats, Rooms & Houses
When you witness a violation of our Community Guidelines, you have the option to report the incident to our Trust & Safety team.
It’s important that you report the incident in-app rather than via email. When you report in-app we’ll have more information about the incident and be able to take action faster to keep the community safe!
Find our complete article on how to report incidents in app here.
Moderating & Maintaining Safety in Chats
Chats are asynchronous conversations you have with your friends, friends of friends, and folks in your Houses. The person who creates a Chat has the ability and is encouraged to, moderate the conversation. They can delete segments or whole conversations, or remove someone from the chat so they can no longer participate. Anyone within a Chat has the ability to report behavior or content in a segment to our Trust & Safety team. Find out how to do so here.
Moderating & Maintaining Safety in Houses
Houses are more intimate spaces to hang with friends and friends of friends. Clubhouse Trust & Safety will enforce on content that presents a genuine risk of harm to users, but we also expect and encourage House founders and admins to play a role here. Each House founder has the chance to decide on what types of House norms and rules should be upheld—and is empowered with the opportunity to review complaints and remove users who are disrupting the communal space.In instances where we discover a House has been created with the sole purpose of violating severe policies, we will quickly intervene both at the user and House-level.
Members of a House can continue to block users, flag people or content to our Trust & Safety team, and leave the space entirely should they feel unsafe or simply no longer want to be part of a particular House.
Founders can help foster a safe, fun space by:
- Setting clear House rules for what kind of topics and forms of conversation are permissible in House Rooms
- Removing members of a House who violate House rules